If you find our website through other websites and would like to place an order, please contact us at jcepoch@yahoo.com
You do not need to go back to the other websites to contact us, thank you. We look forward to doing business with you.
Important Notice
1. To veiw the products,please click categories which are arranged by date.
2. To search a particular brand, use the "SEARCH" function that is on the left top.
3. To back to the main page, click "HOME" always.
Please feel free to contact us with any questions.
Business Days: 8:30 am - 5:30 pm Monday to Friday, excluding public holidays within China. Orders received between Monday and Friday are usually processed by the end of the next business day. Orders received on Saturday, Sunday and public holidays are usually processed by the end of the day following the next business day.
Address :
Building A ,Xinyujiayuan, Xianhai Road, Shen Zhen, China 518054
1.How to place an order? View Photos ---- Email us your order ---- We check the stock availability ---- You make payment ---- Ship you the goods. [back to top]
2.What should I write in the order? In the order, please specify the item ID, Color, Size and Quatity clearly. For eg: 072701 Chloe dress Green Size4 2pcs
3.Do I need to enclose my contact information in the email? Please enclose your name,address and telephone number always for us to process your order quickly.Please following the format as below:
# Name :
# Street:
# City:
# State:
# Zip Code/Postal Code:
# Country:
# Tel: a must for international shiping
4.Will you call me regarding the order? Usually we will not call you, all orders are completed online unless there is something urgent. [back to top]
5.What is the minimum order? The minimum order is $400 for mixed items.
6.Can I order less than $400 for the first order? Yes, you can order any amount/quantity for the first order to access the quality.
7.After I place the order, what should I be expecting? After you place the order, we'll check the stock availability and let you know the detail.
8.When should I make the payment? Can I put some deposit in advance? We always suggest our customers to make payment as soon as possible because most items go very fast.
Yes, you can pur some deposit in advance to speed up the order.[back to top]
9.What is the advantage to put deposit in advance? Most of our long-term customers put deposit with us even have enough payment for next order. Because they have deposit with us, we'll hold available items for them as soon as they place the order.If all items are available,we'll send the package out right away. It saves time to wait for the payment clears, it helps to get the items wanted,also it saves time to email back and forth.
10.After I place the order, will you hold the available items for me? Sorry, we are not able to hold the items before payment received. [back to top]
11.After I made the payment, will I get everything as I ordered? It depends.First come, first served. We hold items for customers as soon as the payment received. If there are some items that sold out when payment received, we'll inform you immediately to get some exchange or keep the difference towards your next order.
12.I saw something last time on your website, but I couldn't find it now, could you please help me? If you can't find it anymore, which means it sold out. [back to top]
13. If the photo is still on your website,does it mean that all sizes and colors are still available? No,it might only have certain colors and sizes left.We'll check for you after we receive your order. [back to top]
14. Why I haven't got your reply? It's been 8 hours since I place the order. First come first served, we reply our mails in order. Also there is time difference, it might deday our reply. But we guarantee your mail will be replied within 24hours. If you haven't heard from us, please resend the mail in case it lost during the delivery.
15. Do you use MSN or Yahoo Messenger? Sorry, we do not use messenger. We are very busy with processing orders, there is no time to hang on on the messenger.[back to top]
16.When will you send my package after you received my payment? The majority of our orders are shipped within 1 - 2 business days after receiving the payment.
17.Are your items authentic? All our items are directly from manufacturers who take orders for brand names.Some are from first batch (remain from orders); some are from second batch (factory makes more to order).
18.Do your items have paper? No,don't have paper work. [back to top]
19.What is the return policy? All sales are final. we cannot offer the same services as boutiques that sell clothing at full retail price. Please be sure to email all your questions to us prior to shopping, as this will help us resolve any confusion ahead of time.
If we sent you wrong items or there are defect, please contact us within 24 hours after receiving your package so that we can correct our mistake as soon as possible. The item must be in its original condition in order to claim a refund. Please send us an email before you send back your package; we will give you the return and refund guidelines if your request is reasonable.
Please notice: The original shipping costs will not be reimbursed for any reason. You can ship the items back with a shipping service of your choice and the return shipping will be at your own expense. We suppose you are committed to our policy. Thank you for your understanding.
20.Do you take order other than the products you carry? Yes, we do take order if the quanitity is 30pcs or more.[back to top]
21.Can I use your photo on my website? Yes, you can use our photos upon purchasing.
1. Moneybookers : The payment goes through immediately and the service charge is reasonal. It takes 2-3 days for moneybookers to verify your account when you set up the account.
2. Bank Wire Transfer : It take about 3-5 working for the payment goes through. If you are in USA, Washington Mutual Bank provide free money transfer service.
3. Western Union Transfer : The payment goes through immediately and the service charge varies.
After make the payment, please provide us with #Name,#Control No/Password and #Amount that must be exact same as that on the form.
(Suggestion: Usually it's much cheaper if you use service from WesternUnion agency. For eg, in USA, it costs $17 for a $2000 transfer at SAFEWAY while it costs $15 for a $100 transfer online. You can find their agencies information at their website www.westernunion.com )
We'll provide your our account detail when you place the order.
1.Do you ship to Turkey? Yes,
We do ship internationally
.
2.Shipping Methods Usually UPS,DHL or Express Mail is used. If you have any special request,please let us know prior the shipping.
3.Dispatch Notification/Tracking No We will send a Dispatch Notification email to you after we have dispatched your order. The majority of our orders are shipped within 1 - 2 business days after receiving the payment. You can expect to receive the email within the 2 - 4 business day timeframe. The email contains the details of your shipment as well as a tracking number.
4.Shipping Charge 1kg or less:$39
1kg up: $25 for first 0.5kg,$14 for each following kg.For eg,1.5kgs,it costs $25+14 =$39
5.Delivery Time You can expect to receive the package within 3-5 working days(from the day we send out to the day you receive it).These are estimated delivery times only and we cannot be responsible for delays due to customs and/or duty regulations and procedures. Delivery times may vary, particularly during Christmas, Chinese New Year, Easter and other holiday periods. Although we cannot guarantee delivery times, we do our best to process orders as soon as we receive them.
PLEASE NOTE: Since some of the Customs in the European countries including UK, France and Germany may take a relatively long time to inspect the parcels, the delivery time of some orders may take 3-4 weeks. If you encounter this problem, please "contact us" for more assistance.
6.What/how much will you declare for the package? We can declare the package as your request. Or it will be prepared by the shipping company to their knowledge.
7.Will you be responsible for any charge occured other than shipping cost? For eg, tax. No, we are not responsible for any charge/damage after the package leaves China and a proper tracking no is provided.Although we do our best to assist you in any way.
8.Undelivable Orders Occasionally orders are returned to us as incorrect address, the shipping company will charge us return shipping before release the package to us. Please make payment to us if you like us to keep the package for you. We can resend you the package when you provide a correct address,you'll be responsible for all shipping costs.
2.How long have you been in this business? We have been in this business for more than 3 years.
3.What is/are your advantage(s)? Honest! We are very serious about our business,we have established good long-term business relations with many customers internationlly.We are consistently improving our service to our customers.
"Quality products; Competitive prices; Excellent service and Prompt delivery. " Our promise to you.
We offer the latest fashion styles of many brands,such as Burberry, BCBG, Marc Jacobs, Moschino, Michael, Juicy, Chloe, Cacharel , Laundry, Miumiu etc..
Our website is updated weekly,please keep shopping with us.
